AMT Thailand Service Administrator
Job No:
ANC20088
Location:
Rayong, Thailand
About the Role:
We are currently seeking a Service Administrator to join our team located in our Rayong Plant, Thailand.
To provide support to Asia Branches and management in terms of on-going service, spares coordination and administration tasks. This also includes support to other branches outside of the Asia region and may include sales administration related tasks.
Health and Safety:
- Maintain a health and safe work environment and work with the manager/supervisor and co-workers to mitigate and eliminate hazards that put at risk fellow employees
- Eliminate risks in the working environment by conducting housekeeping, conducting risk assessments, and working the line manager to eliminate or at least mitigate the hazards
- Observe all Health and Safety instructions (including always wearing all prescribed PPE).
Key Responsibilities:
- Manages the ANCA service CRM.
- Management of ERP systems.
- Manages the return of goods sent under warranty in a timely fashion.
- Follows up with Aftersales – Spare parts for parts required for customer machines.
- Manages the QAD and Jira support and training requests from other branches.
- Support sales dept with trade shows
- Arranging accommodation for aftersales personnel as well as customer/agents coming for run-offs when required.
- Assisting customers with support requests
- Interfacing with ANCA Thailand and ANCA Australia for parts shipments and documentation requirements
- Follow up outstanding service debtors monthly with support from finance.
- Supporting customers and service engineers to coordinate best lead time for repairs.
Qualification:
- Business administration experience in or or a field relevant to the industry.
- Service or admin at sales or service department 1-3 year.
Required Skills & Knowledge:
- Service or admin at sales or service department 1-3 year.
- Exceptional verbal and written communication skills
- Fluent in English
- Problem solving and decision making.
- Able to meet deadlines and organise work priorities for self and the team
- Demonstrate a flexible and “can do” attitude
- Able to work on agreed initiatives with minimal support
- Demonstrated People Management skills
- Able to meet deadlines plan and organise work priorities
- Demonstrated PC Skills (MS Project, Excel, Word, PowerPoint, and databases)
- Collaborative working relationship
Benefits:
- Flexible working arrangements.
- Career development opportunities available.
- Opportunity to work across many varied projects.
- Employee bonus schemes.
Why ANCA?
At ANCA, we strive to foster an environment that encourages creativity, innovation, and teamwork. We do more than just make machine tools; we are constantly pushing the boundaries of what is possible and provide our team the freedom to do this, whilst having a lot of fun along the way.
We welcome people from different backgrounds, cultures, and ways of thinking. We value people with a taste for problem-solving, an entrepreneurial mindset and a collaborative approach. Whilst our work has its challenges, we are a supportive team that helps develop our people to create the next generation of technology.
It is our values and our people that set us apart and shape our reputation as one of the world leaders in our field.
If you’re ready to be challenged to be the best you can be – ANCA is the place for you. Apply Now.
DISCLAIMER - By submitting an application for this position, applicants acknowledge that in accordance with the Defence Act 1903 (as amended by the SAMS legislation), certain individuals are required to obtain a Foreign Work Authorisation (FWA) prior to commencing employment with ANCA. Successful applicants who fall into the categories specified by the Act must have a valid FWA in force or obtain one before being eligible to commence employment at ANCA.
